TICKETS AND ACCESS WRISTBANDS
If you are interested in coming the all three days of the Festival, there is available one 3 day ticket that allows you the entrance. Also there are available tickets to assist each day of the festival (friday, saturday or sunday).
You can check all the information about tickets here.
Tickets and passes will be exchanged for wristbands at the ticket offices, with these wristbands you will be able to go in and out of the festival when you want.
It is required to wear the wristband during the festival and you have to show it to our staff to enter into the festival or when our crews ask you for it.
Keep your wristband with yourself to be identified by our crew at any time. Do not remove it at any time. We don’t replace it. If you lose it or damage it, you will lose the access to the festival.
There are no discounts.
It is not allowed to return the ticket once it is acquired.
COLLECTING ONLINE TICKETS
If you have purchased your ticket online at Ticketmaster, you can retrieve your tickets directly at the box office, unless you haven’t collect them from an authorised Ticketmaster sales point. So there is no need to ask for delivery to your house and pay that cost. Just make sure you check the option “Ticket Center Collection” . Do not forget to bring your ID card/ Passport and reference number.
If you have purchased full colour 3 day tickets through RocknRock, you have received a confirmation email that will be required for the pickup, which will be at the tickets offices during the festival. You must show your ID card, driving license or passport along with the confirmation email to pickup your color ticket, which only will be delivered to the cardholder. A signed authorization from the cardholder and a photocopy of his ID card will be required in case whoever who’s not the cardholder comes to the pickup.
UNDER 16 YEARS OLD
It’s not necessary that children under 12 years buy their ticket.
Youths under 16 Years old are allowed to enter, but always will be accompanied by a parent, legal guardian or with a recognised adult over 18 Years who will be responsible for the under-age during the Festival and will have to complete and submit a “Responsibility sheet” at the box office before they can enter to the festival.
Do not forget to bring with you the documentation (ID or passport) and children under 16 (under-age’s ID or family book). At any time both, the companion and the under-age, must bring their ID card / passport, if it’s required by the organisation staff.
Due to the music volume inside the festival, organizers recommend that children if you come with a child please put him hearing protections (earplugs, earmuffs…). The organization is not responsible for damaging.
T-SHIRTS FOR KIDS
There will be a free t-shirt for all kids under 12, so they can wear rock from an early age.
You will find all the information about how collect t-shirts and the conditions here.
FOOD AND DRINK
It is not allowed the access to the concert area with food or drinks. Within the enclosure there will be food and drink stands.
The Festival offers public health care points. Do not hesitate to go if you need help.
The festival organizers provided facilities for people who require special attention and who are delighted to come to the festival. Inside the festival you will find an enabled area where you could see the shows. You will have toilets.
If you need to access this area you must present a certificate of disability or a medical certificate.
DANGEROUS OBJECTS NOT ALLOWED
It is not allowed to enter into the Festival with any kind of object that is considered dangerous, such as bottles, cans or any kind of container, glassware, knives, laser pointers, sprays, etc. You can leave these objects considered dangerous or not permitted at the luggage service.
LOST AND FOUND
All lost objects during the festival will be delivered to the cloakroom. Once the festival finishes all these objects will be moved to the local police.
In our website’s Trips section you can find various organized buses from different cities.
At the Festival there is available a luggage service.
Under no circumstances you can bring pets into the Festival.